Shipping & Delivery
What to expect between your order and your home.
A different approach.
Most furniture retailers move products through multiple warehouses before they ever reach your home. Fernmade takes a different approach.
Many of the pieces in our collection ship directly from the people who make them. By reducing unnecessary handling, furniture spends less time moving through warehouses and more time making its way to you. It also allows us to work with a carefully curated group of furniture makers rather than limiting our collection to what can fit inside a single distribution center.
The result is a more thoughtful delivery process that reflects the way Fernmade was built: carefully chosen products, delivered by trusted white-glove partners with the same care that went into selecting them.
The journey.
- Your Order You place your order and we begin the process.
- Manufacturer Your order is prepared and inspected at the maker's workshop.
- White Glove Delivery Our delivery partners call ahead to schedule a time that works for you.
- Your Home Your order is brought inside, placed in the room of your choice, and unpacked. All packaging is taken away.
Preparing for delivery.
Measure carefully.
Measure doorways, hallways, staircases, and elevators to make sure your furniture can comfortably reach its destination.
Clear the space.
Removing obstacles ahead of time allows our delivery partners to safely place your furniture where it belongs.
Be home.
Someone should be present to receive and inspect your furniture before the delivery team leaves.
When your furniture arrives.
Take a few moments to inspect both the packaging and the furniture itself before signing for delivery. Small imperfections are uncommon, but if something doesn't look right, take photographs and contact us as soon as possible.
We'll work directly with the manufacturer and delivery partner to determine the best path forward.
Still have questions?
We're always happy to help. Whether you're preparing for delivery, wondering about timing, or simply looking for another perspective, we're only a message away.