Refund policy

Because we work with a variety of manufacturers, and many of them ship products directly to the customer, our return and refund policy varies by vendor. Each vendor's policy is listed below, and every product page states the policy for that piece.

Gus* Modern

Returns for damage or a wrong piece only. Report visible damage within 24 hours of delivery and concealed damage within 5 days, with photos.

Misewell

Return within 30 days of delivery, with a free return label and no restocking fee. Items must be unused, uninstalled and in their original packaging.

Moe's Home Collection

Final sale. Pieces from Moe's Home Collection cannot be returned or exchanged.

Prints and photographs

Made to order. A print that arrives damaged or defective is replaced or refunded when reported within 48 hours of delivery, with photos.

Tala

Return within 30 days of delivery, with a free return label and no restocking fee. Items must be unused, uninstalled and in their original packaging.

Where a return is accepted

Where a return is accepted, items must be unused, in original condition, and in their original packaging. We can't accept a return on a piece with damage or marks that occurred after delivery.

Damaged items

If your order arrives damaged, let us know as soon as possible, within 48 hours of delivery. Please take photos of the packaging and the item and contact us right away. For freight deliveries, note any damage on the carrier's delivery receipt before signing; damage not noted at delivery may not be accepted by the carrier. We'll work directly with the manufacturer and delivery partner to correct any issues.

Refunds

Once your return is received and inspected, we'll issue your refund to the original payment method. Refunds are typically processed within 5 to 7 business days. Original shipping charges are non-refundable.

Warranty

Where a manufacturer offers a warranty, it is stated on the product page.