Frequently Asked Questions

Not every well-made piece belongs at Fernmade. Every product in our collection is chosen because we believe it has the potential to earn its place in a home for years to come.

We look beyond trends, marketing, and endless variation. Instead, we focus on thoughtful design, lasting materials, honest craftsmanship, and proportions that feel as natural years from now as they do today. Some pieces make a strong first impression. The ones we're most interested in become more convincing with time.

A smaller, carefully edited collection also makes choosing easier. Rather than asking you to sort through thousands of similar products, we spend that time making those decisions before anything reaches the site.

Our goal has never been to offer the most furniture. It's to offer furniture worth living with.

Every piece begins with the same question: Would we recommend this to someone we care about?

We evaluate furniture for its design, materials, craftsmanship, comfort, and the role it plays in a home. We also consider how a piece works alongside the rest of the collection. The goal isn't simply to assemble beautiful furniture. It's to build a collection that feels coherent, balanced, and easy to live with.

Because we edit carefully, we add new pieces slowly and remove others when they no longer reflect where the collection is headed. The collection is always evolving, but the standards remain the same.

A larger collection doesn't always make choosing easier. In fact, it often does the opposite.

Too many options can make it harder to recognize the pieces that truly belong in your home. That's why Fernmade intentionally offers a more focused collection. By editing carefully, we hope to replace endless browsing with confident decisions.

We believe thoughtful curation adds value. The best collections aren't defined by how much they include, but by what they're willing to leave out.

Many furniture retailers measure their collection by size. We measure ours by conviction. Every product on Fernmade has been selected for a reason, and every addition means deciding what not to include.

Keeping the collection intentionally focused allows us to spend more time evaluating design, materials, and craftsmanship, and less time asking customers to sort through endless variations.

A curated collection isn't about offering fewer choices. It's about making the right choices easier to find.

Fernmade focuses on modern furniture with an emphasis on thoughtful design, natural materials, and lasting craftsmanship.

Rather than trying to represent every style, we concentrate on pieces that share a common philosophy. This creates a collection that feels cohesive, whether you're furnishing a single room or an entire home.

We're always open to adding new ideas, but every addition has to strengthen the collection rather than simply expand it.

The best furniture usually feels right long before it arrives.

Start with the role the piece needs to play. Consider the room, the scale, the materials, and how you'll use it every day. Then think about whether it's something you'll enjoy living with for years, not just for a season.

If you're deciding between two pieces or simply want another perspective, we're always happy to help. Sometimes a short conversation is all it takes to make the right decision with confidence.

The materials vary from piece to piece, but every product in the Fernmade collection is selected with an emphasis on quality, durability, and thoughtful design.

Depending on the piece, you'll find materials such as solid wood, natural stone, marble, metal, glass, leather, performance fabrics, and carefully selected veneers. Product pages always list the materials used so you can understand exactly what you're bringing into your home.

We believe materials shape not only how furniture looks, but how it lives with you over time. That's one of the reasons they play such an important role in how we curate the collection.

Fernmade partners with respected furniture manufacturers from around the world.

Because we curate products from multiple brands, furniture may be made in the United States or internationally, depending on the manufacturer and the specific piece. Each product page includes information about its construction and country of origin whenever it's available.

Rather than limiting ourselves to one region, we focus on finding furniture that's thoughtfully designed and responsibly made, wherever it comes from.

Yes. Product dimensions are provided by each manufacturer and are intended to help you confidently plan your space before ordering.

Natural materials such as solid wood, leather, and stone may vary slightly from piece to piece, and handcrafted furniture can include small manufacturing tolerances. These variations are normal and are part of what makes each piece unique.

If you're unsure whether a piece will fit your room, we're always happy to help you review dimensions before you order.

Before placing your order, we recommend measuring both the room and the path your furniture will take into your home.

Be sure to consider doorways, hallways, staircases, elevators, ceiling height, and tight corners, not just the final destination. Many delivery issues can be avoided by measuring carefully ahead of time.

If you have any questions about dimensions or accessibility, we're happy to help before your order is placed.

We strongly recommend measuring all entryways, hallways, staircases, and elevators before ordering.

If a piece cannot be delivered because it won't fit into the home, return eligibility depends on that manufacturer's policy. Each product page states the return policy for that piece, and the customer is responsible for shipping on any returned item. Taking careful measurements before ordering is the best way to avoid delivery issues.

If you're uncertain, reach out before placing your order. We'd much rather help you measure than help you arrange a return.

Assembly requirements vary by product.

Many pieces arrive fully assembled, while others may require light assembly such as attaching legs, shelves, or hardware. Larger furniture delivered with White Glove service may include assembly as part of the delivery experience, depending on the manufacturer and delivery method.

Product pages indicate whether assembly is required whenever that information is available.

We work hard to ensure product photography accurately represents every piece.

However, colors can appear differently depending on your screen settings, lighting conditions, and the natural characteristics of the materials themselves. Solid wood grain, marble veining, leather texture, and other natural materials will always have slight variations that make each piece unique.

Those natural variations are considered part of the beauty of the furniture rather than imperfections.

The best furniture is designed to be lived with. A little routine care will help it age gracefully and continue earning its place in your home for years to come.

Wood Furniture

Dust regularly with a soft microfiber cloth and wipe up spills before they have a chance to settle in. Avoid harsh chemicals, abrasive cleaners, or excessive moisture, which can gradually wear down the finish. Keeping indoor wood furniture out of prolonged direct sunlight and away from heating vents or dramatic swings in humidity will help preserve its color, stability, and natural character.

A coaster, placemat, or felt pad is often all it takes to protect a beautiful surface from everyday life.

Upholstered Furniture

Vacuum upholstery occasionally using a soft brush attachment to remove dust before it works into the fabric. If something spills, blot it gently with a clean cloth rather than rubbing it deeper into the fibers.

Rotating and fluffing cushions from time to time encourages even wear and helps them keep their shape. For anything beyond routine care, always follow the manufacturer's cleaning recommendations for your specific fabric.

Leather Furniture

Leather develops character over time, and that's part of its appeal.

Dust regularly with a soft cloth and clean only with products intended for finished leather. Avoid harsh household cleaners or excessive moisture, and keep leather out of prolonged direct sunlight whenever possible to help preserve its color and finish.

Stone, Marble & Glass

Natural stone and marble reward a little extra care. Clean surfaces with products designed for the material, wipe up spills promptly, and use coasters or trivets beneath glasses, cookware, and decorative objects whenever possible.

Glass is durable but still benefits from a soft cloth and a gentle cleaner to keep it looking its best.

Outdoor Furniture

Outdoor furniture is built to withstand the elements, but thoughtful care will always extend its life.

Clean away dirt, pollen, and debris throughout the season, spot clean cushions as needed, and use protective covers or indoor storage during extended periods of harsh weather. A little seasonal maintenance goes a long way toward keeping outdoor furniture looking its best year after year.

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No matter the material, every product in the Fernmade collection includes manufacturer care recommendations whenever they're available. We encourage following those guidelines, as they're the best way to preserve the appearance, comfort, and longevity of your furniture.

Ordering from Fernmade is designed to be straightforward.

Once you've found the right piece, simply add it to your cart and complete checkout using our secure online payment process. After your order is placed, you'll receive a confirmation email with your order details.

Many pieces in our collection ship directly from the manufacturer, allowing us to offer thoughtfully curated furniture without the need for large warehouses or unnecessary handling. Lead times and delivery details are always shown on the product page whenever they're available.

If you have questions before placing an order, we're always happy to help.

Because many orders are sent directly to our manufacturing partners shortly after they're placed, changes aren't always possible.

If you need to modify your order, contact us as soon as possible. We'll do everything we can to accommodate your request, but once production or fulfillment has begun, changes may no longer be available.

The sooner we hear from you, the more options we're likely to have.

Orders may be cancelled before they enter processing or production.

Because many items begin fulfillment shortly after purchase, and some are made to order, we can't guarantee that every order can be cancelled once it has been submitted.

If you need to cancel an order, please contact us as soon as possible. We'll review the order with the manufacturer and let you know what options are available.

Your payment is processed when your order is placed.

This allows us to reserve inventory, begin fulfillment with the manufacturer, and keep your order moving without unnecessary delays.

If you have questions about billing or payment methods, we're happy to help.

Yes.

Shortly after your purchase, you'll receive an email confirming that we've received your order. As your order progresses, we'll continue to send updates when important milestones are reached, including shipping information and tracking details whenever they're available.

If you don't receive a confirmation email, be sure to check your spam or promotions folder. If it's still missing, contact us and we'll be happy to help.

The easiest way to check on your order is through the shipping updates we send by email.

If you'd like an update at any point, you're also welcome to contact us directly. Because many of our products ship from individual manufacturers, we'll work with the supplier to provide the most current information available.

We know waiting for furniture can require a little patience, and we'll always do our best to keep you informed along the way.

Many orders include products from different manufacturers or fulfillment locations.

To deliver each piece as efficiently as possible, items may ship separately and arrive on different days. This is completely normal, and it doesn't necessarily mean anything is missing from your order.

We'll provide tracking information for each shipment whenever it's available, so you'll know what to expect as each piece makes its way to you.

Fernmade currently ships to addresses within the contiguous United States (the lower 48 states).

At this time, we do not offer shipping to Alaska, Hawaii, U.S. territories, or international destinations. As Fernmade continues to grow, we may expand our delivery regions in the future.

Delivery options and estimated lead times vary by product and destination and are always shown whenever they're available.

Not at this time.

Fernmade currently delivers to the contiguous United States only. We do not currently offer shipping to Alaska, Hawaii, U.S. territories, or international destinations.

As our logistics network continues to grow, we'll evaluate expanding to additional locations.

Delivery times vary depending on the product, manufacturer, inventory availability, and your delivery location.

Many products ship directly from the manufacturer rather than through a central warehouse. While this approach may result in different lead times from one piece to another, it also reduces unnecessary handling and allows us to work with a carefully curated group of furniture makers.

Estimated delivery timelines are listed on each product page whenever they're available. We'll also keep you informed throughout the process with order and shipping updates.

Delivery options vary depending on the product and destination.

Smaller items may ship by parcel carrier, while larger furniture pieces include White Glove Delivery. White Glove service provides a more considered delivery experience for larger items, helping ensure they arrive safely and are placed where they belong.

The available delivery method for each piece is shown on the product page before checkout, so you'll know exactly what to expect.

Every large furniture piece sold by Fernmade includes White Glove Delivery.

Quality furniture deserves more than curbside delivery. White Glove Delivery is our standard for larger pieces because it helps ensure they arrive safely and with the care they deserve. Depending on the manufacturer and delivery partner, service may include scheduled delivery, in-home placement, light assembly, and removal of packaging materials.

Specific delivery details are always provided on the product page whenever they're available, and you'll receive scheduling information before your furniture arrives.

Yes, for all furniture deliveries.

Someone should be available to receive and inspect your furniture at the time of delivery. This helps ensure everything arrives in good condition and allows any delivery concerns to be documented immediately if necessary.

If you anticipate scheduling challenges, contact us before delivery and we'll do our best to help coordinate with the carrier.

In many cases, yes.

For larger furniture deliveries, the delivery carrier will typically contact you to arrange a delivery appointment once your shipment reaches the local terminal. Scheduling procedures vary by carrier and manufacturer, but we'll always provide as much information as possible throughout the process.

It depends on the piece.

Some furniture arrives fully assembled, while other pieces require light assembly after delivery. When assembly is included as part of White Glove Delivery, the delivery team will handle it for you.

Product pages will always indicate assembly requirements whenever that information is available.

In many cases, yes.

Packaging removal is commonly included with White Glove Delivery, though the exact services vary by manufacturer and delivery partner. The product page will always outline what's included with delivery for that particular piece.

In many cases, yes.

Whether furniture can be carried upstairs depends on the delivery service selected, the size of the piece, and the accessibility of your home. White Glove Delivery often includes room-of-choice placement, while other delivery methods may not.

If you have stairs, elevators, or other access considerations, let us know before placing your order so we can help determine the best delivery option.er

When your furniture arrives, take a few moments to inspect both the packaging and the piece itself before the delivery team leaves.

If you notice any damage or have concerns about the condition of your order, photograph everything and contact us as soon as possible. We'll work directly with the manufacturer and delivery partner to determine the best path forward and help resolve the issue as quickly as we can.

A careful inspection at delivery helps us advocate for you if anything isn't as expected.

While damage during transit is uncommon, it's important to let us know as soon as possible if something isn't right.

Take photographs of both the packaging and the damaged furniture, keep all original packaging until we've reviewed the claim, and contact us promptly. We'll work directly with the manufacturer and delivery partner to determine the best solution, whether that's replacement parts, repair, or a replacement product.

Our goal is always to make the process as straightforward as possible.

Furniture is often built, finished, and shipped through a network of manufacturers and specialized freight carriers.

Occasionally, production schedules, weather, freight capacity, or other factors outside our control can affect delivery timelines. If your estimated delivery date changes, we'll keep you informed and share updated information as soon as it's available.

We know waiting isn't always easy, and we appreciate your patience while quality furniture makes its way to your home.

Return eligibility varies by piece, and each product page states it.

Many made-to-order and freight-delivered pieces are final sale and cannot be returned. Where a return is accepted, the window is 14 days from delivery, the item must be unused and in its original packaging, and a 30% restocking fee applies. Shipping charges are non-refundable.

If you're unsure about a piece, ask us before you order. We'd rather answer the question early.

Contact us as soon as possible with your order number and a short description of the reason.

We'll confirm whether the piece is eligible, explain the restocking fee and any shipping costs before anything is processed, and guide you through the next steps.

We stay your point of contact throughout.

In most cases, no, and the same is true of many freight-delivered pieces.

Made-to-order furniture is built specifically for your order. Much of our larger freight-delivered furniture is final sale as well. Neither can be returned unless there's a manufacturing defect or shipping damage.

Each product page states whether a piece is final sale. If you're not sure, contact us before ordering.

Because Fernmade partners with multiple manufacturers, traditional exchanges aren't always possible.

If you'd like a different piece, we'll first review whether your original purchase is eligible for return. From there, we'll help you determine the best path forward.

Every situation is a little different, and we'll always do our best to find a solution.

The customer pays all shipping on returned items, and the original shipping charge is non-refundable.

On an approved return we'll confirm the full cost before anything moves, so there are no surprises.

If a piece arrives damaged or there's a manufacturer error, that's different. We'll work with the manufacturer and the delivery partner to make it right.

Yes. Approved returns are subject to a 30% restocking fee.

Shipping charges are non-refundable, and we'll confirm the full amount before your return is processed.

Many pieces are final sale and cannot be returned at all. Each product page states that piece's eligibility and any fee.

Once your return is received and inspected, we'll issue your refund to the original payment method.

Refunds are typically processed within 5 to 7 business days. Shipping charges are non-refundable.

We'll confirm as soon as your refund has been issued.

While damage during transit is uncommon, it's important to let us know as soon as possible if something isn't right.

Take photographs of both the packaging and the furniture, keep all original packaging if possible, and contact us promptly. We'll work directly with the manufacturer and delivery partner to determine the best solution, whether that's replacement parts, repair, or a replacement product.

Our priority is getting things right as quickly and smoothly as possible.

Contact us as soon as possible.

We'll check whether the piece is eligible and explain the options, including the 30% restocking fee and any shipping costs. Many pieces are final sale, so the answer depends on what you ordered.

The sooner we hear from you, the more options we're likely to have.

Fernmade is a curated online furniture retailer focused on modern furniture, thoughtful design, and enduring craftsmanship.

Rather than offering thousands of products, we carefully edit our collection to include pieces we believe are worth living with for years to come. We partner with respected furniture manufacturers and brands, selecting products based on quality, materials, design, and how they contribute to a cohesive collection.

Our philosophy is simple: every object should earn its place, and keep earning it.

No.

Fernmade is a curated furniture retailer, not a furniture manufacturer. We partner with carefully selected brands and manufacturers whose work reflects our standards for quality, craftsmanship, and thoughtful design.

Our role is to edit the collection, provide detailed product information, and help customers choose furniture with confidence.

Yes.

Fernmade works directly with the manufacturers and brands we represent, ensuring every product is authentic and backed by the manufacturer's support and warranty where applicable.

When you purchase from Fernmade, you're purchasing genuine products sourced directly through our authorized manufacturer relationships.

Fernmade is based in Ann Arbor, Michigan.

While we work with manufacturers throughout the United States and around the world, every collection is thoughtfully curated from our home base in Michigan.

Our online-first approach allows us to focus on building a carefully edited collection rather than maintaining large showrooms or warehouses.

Because choosing furniture shouldn't feel overwhelming.

Fernmade was created for people who value thoughtful design but don't want to spend hours sorting through thousands of similar products. Every piece is selected with care, allowing you to spend less time searching and more time creating a home you'll enjoy living in.

We believe good design becomes more convincing with time. That's the standard we use when deciding what belongs in the collection. It's the same standard we hope helps you choose with confidence.

Proven Pieces are furniture and objects that have earned a lasting place in the Fernmade collection.

Rather than highlighting what's simply new or trending, Proven Pieces celebrate designs that have demonstrated their quality over time. These are products that continue to feel relevant, useful, and beautifully made long after their introduction.

It's our way of recognizing that the best furniture isn't always the newest. It's the furniture people continue choosing year after year.

Fernmade is an edited collection, not a permanent catalog.

As manufacturers introduce new products, discontinue existing ones, or as our own perspective evolves, some pieces leave the collection to make room for others. Every addition and every removal reflects the same editorial process.

Sometimes the best way to strengthen a collection is by choosing what not to include.

We add new furniture throughout the year as we discover products that meet our standards for design, quality, and craftsmanship.

Rather than introducing large seasonal collections, we prefer to add pieces gradually and intentionally. This allows the collection to evolve without losing the thoughtful balance that defines Fernmade.

To us, modern furniture isn't about following trends.

It's about thoughtful proportions, honest materials, lasting craftsmanship, and designs that continue to feel relevant long after they're introduced. While styles evolve, we believe well-designed furniture should remain comfortable, functional, and visually compelling for many years.

We look for pieces that feel timeless rather than temporary.

Not at this time.

Fernmade is an online furniture retailer, allowing us to focus on curating an exceptional collection rather than maintaining physical showrooms.

We provide detailed product information, dimensions, photography, and support to help you make informed decisions from wherever you are. If you have questions before ordering, we're always happy to help.

Yes. Fernmade offers financing options through our secure checkout, allowing qualified customers to spread payments over time.

Available financing options are displayed during checkout and are subject to approval by the financing provider.

We're always happy to help.

Whether you're choosing between two pieces, have a question about an existing order, or simply want another perspective, you can reach us through our contact page.

We'll always try to give the same thoughtful advice we'd offer a friend furnishing their own home.

Rather than competing on constant promotions or temporary discounts, Fernmade focuses on offering thoughtfully curated furniture at fair, everyday prices.

Because we work directly with our manufacturing partners, pricing is generally consistent across authorized retailers. If you have a question about pricing before placing an order, we're always happy to help.

Many products sold by Fernmade include a manufacturer's warranty covering defects in materials or workmanship.

Warranty terms vary by manufacturer and product, so the applicable warranty information is available on the product page whenever it's provided. If you experience an issue covered by a manufacturer's warranty, we'll work directly with the manufacturer to help guide you through the process.

If you notice something on our website that doesn't seem quite right, we'd genuinely appreciate hearing from you. A broken link, missing information, anything else we'd want to know about.

Simply contact us through our contact page with a brief description of the issue. Every report helps us make Fernmade a little better.

Absolutely.

Our collection is intentionally edited, but we're always interested in learning about furniture that shares the Fernmade philosophy. If there's a particular piece or manufacturer you'd like us to consider, we'd love to hear from you.

While we can't promise every request will become part of the collection, thoughtful recommendations are always welcome.

Yes.

Fernmade is happy to discuss furnishing offices, hospitality spaces, retail environments, and other commercial projects.

If you're working on a larger project, contact us with a few details about what you're looking for and we'll let you know how we can help.

Yes.

Our newsletter is less about promotions and more about thoughtful homes, enduring design, new additions to the collection, and ideas that continue to earn their place over time.

We write when we have something worth sharing, and only then.